Refund Policy

Last updated: November 9, 2025

1. General Refund Policy

All subscriptions to Falconyte services are billed in advance on a recurring basis. Refunds are not guaranteed and are only considered in accordance with this policy or as required by law.

Falconyte reviews any eligible request at its sole discretion. The evaluation includes, but is not limited to, account usage, compliance with contractual obligations, and the stated reason for the request.

2. Refund Review for First Subscription Payments

Refunds are not promised. Falconyte may, at its discretion, review refund requests submitted within 48 hours of a customer's first subscription payment. Requests must meet all of the following criteria to be considered:

The account represents a first-time, paid subscription (no prior paid accounts).
The refund request is submitted within 48 hours of the initial payment.
Account usage reflects minimal engagement with paid features or resources, limited to reasonable testing.
The account remains in full compliance with the Falconyte Terms of Service.

Meeting these criteria does not guarantee approval. Falconyte determines eligibility and refund outcomes solely at its discretion after considering overall account activity and intent.

3. Cancellation Policy

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period.

Important: Canceling your subscription does not automatically entitle you to a refund. You will continue to have access to Falconyte's services until the end of the paid billing cycle.

4. Non-Refundable Items

The following items are not eligible for refunds under any circumstances:

Balances, credits, or any prepaid resource amounts
Renewal payments after the first subscription period
Upgrades, add-ons, or additional features purchased
Usage credits or prepaid resource packs
Custom development or consulting services
Accounts terminated for Terms of Service violations
Refund requests made more than 48 hours after the first payment

5. Processing Refunds

If Falconyte approves a refund request, we will process the refund within 5–10 business days after approval. Refunds are issued to the original payment method used for purchase.

Processing timelines may vary depending on your bank or payment provider.

6. How to Request a Refund

To request a refund, please contact us using one of the methods below and include the following details:

Your Falconyte account email address
Order or transaction ID
Reason for the refund request
Date of original payment

You can reach us at [email protected] or through the contact form on our website.

Submitting a request does not guarantee approval. Falconyte will review each submission against this policy and applicable law before issuing any determination.