Refund Policy

Last updated: October 25, 2025

1. General Refund Policy

All subscriptions to Falconyte services are billed in advance on a recurring basis. Refunds are generally not provided for partial periods of service, except as required by law or as specified in this policy.

We offer a limited refund window for new customers under specific conditions, described below.

2. 48-Hour Conditional Refund for New Customers

New customers are eligible for a refund within 48 hours of their first subscription payment, subject to the following conditions:

The account is a first-time subscription (no prior paid accounts).
The refund request is made within 48 hours of the initial payment.
The account has not engaged in significant usage of paid features or resources, such as sending campaigns, connecting domains, or consuming credits beyond minimal testing.
The account has not violated the Falconyte Terms of Service.

Falconyte reserves the right to determine refund eligibility based on account activity and overall usage patterns. Refunds requested outside these conditions or found to involve misuse may be denied.

3. Cancellation Policy

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period.

Important: Canceling your subscription does not automatically entitle you to a refund. You will continue to have access to Falconyte's services until the end of the paid billing cycle.

4. Non-Refundable Items

The following items are not eligible for refunds:

Renewal payments after the first subscription period
Upgrades, add-ons, or additional features purchased
Usage credits or prepaid resource packs
Custom development or consulting services
Accounts terminated for Terms of Service violations
Refund requests made more than 48 hours after the first payment

5. Processing Refunds

If you are eligible for a refund, we will process it within 5–10 business days after approval. Refunds will be issued to the original payment method used for purchase.

Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

6. How to Request a Refund

To request a refund, please contact us using one of the methods below and include the following details:

Your Falconyte account email address
Order or transaction ID
Reason for the refund request
Date of original payment

You can reach us at [email protected] or through the contact form on our website.